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PRIVACY POLICY

SkillCare Pro is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

Last Updated: April 2026

Your Rights

Access to Your Data

Data Portability

Correction of Data

Withdrawal of Consent

Deletion of Data

Privacy Settings

Restriction of Processing

Complaints

Objection to Processing

Customer Support

1. Who We Are

SkillCare Pro is a training, certification and compliance platform owned and operated by First Care Global.

We provide online learning, assessments, certificates, workforce development and compliance management solutions for care professionals and organisations.

2. Information We Collect

We may collect:

  • First Name and Last Name
  • Email Address
  • Telephone Number
  • Job Role
  • Employer / Organisation Name
  • Learning Records
  • Course Progress
  • Assessment Results
  • Certificate Information
  • Login Activity
  • Device and Browser Information

3. How We Use Your Data

We use your information to:

  • Create and manage user accounts
  • Deliver training courses
  • Track learning progress
  • Generate certificates
  • Provide customer support
  • Improve platform performance
  • Send service-related notifications
  • Maintain security and prevent misuse

4. Employer-Sponsored Accounts

Where your account is provided through your employer or organisation, authorised administrators may have access to information such as:

  • Course Enrolments
  • Progress Records
  • Assessment Outcomes
  • Certificates Achieved

This information is used for workforce development and training management purposes.

5. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity
  • Legitimate business interests
  • Legal obligations
  • User consent where applicable

6. Certificates and Training Records

SkillCare Pro may store certificate records, assessment outcomes and learning history to support verification, workforce development and compliance management activities.

7. Data Sharing

We do not sell personal information.

Information may be shared with:

  • Employers (where training is employer-sponsored)
  • Technology service providers
  • Regulatory authorities where legally required

8. Data Retention

Personal data is retained only as long as necessary to provide services, meet contractual obligations and comply with legal requirements.

9. Your Rights Under UK GDPR

You have the following rights:

Access to Your Data

You can request a copy of the personal data we hold about you.

Correction of Data

You can request correction of inaccurate or incomplete data.

Right to Erasure

You can request deletion of your personal data where applicable.

Restriction of Processing

You can request limitation of how we process your data.

Objection to Processing

You can object to data processing based on legitimate interests.

Data Portability

You can request transfer of your data in a structured format.

Withdrawal of Consent

You can withdraw consent at any time where processing is based on consent.

9. Your Rights

Under UK GDPR you may have the right to:

10. Data Security

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction.

11. Cookies

SkillCare Pro may use cookies and similar technologies to improve user experience, analyse platform usage and maintain security.

12. Third-Party Services

The platform may integrate with payment providers, email providers, analytics tools and employer systems where required to deliver services.

13. Contact Us

For privacy-related questions or requests, please contact:

Company: First Care Global

Visit Our Website →

Email: admin@firstcarecollege.com

14. Complaints

If you are unhappy with how your personal information is handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.

Website: https://ico.org.uk

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.